Reasons for Collecting Personal Information About Our Clients
Like all speech-language pathologists, our primary purpose for collecting personal information is to provide speech, language, voice and/or cognitive services. We collect the following information (note that not all information is collected for all clients – we only collect what we need for each individual client):
Contact info (name, address, phone, email)
Insurance info (claim number, policy number, adjuster, company)
Lawyer info (name, law firm)
Education / training
Occupation, work hours
Marital status, children
Health services provided to or received by the person
Health and social information (including opinions expressed by the person) collected during the course of assessment or treatment
Prognosis and other opinions formed during assessment or treatment
Compliance with assessment and treatment
Reasons for discharge, discharge condition and recommendations
Correspondence from us to the person and/or other team members and/or payers
We collect this information in order to stay in contact with you, to help us assess what your needs are, to advise you of your options and then to provide you with the individualized health care you choose. This information also forms a baseline of health and social information so that in providing ongoing health services we can identify changes that are occurring over time.
We also collect contact and service provision information for the following secondary purposes:
To differentiate clients with the same name.
To secure payment for goods and services.
To contact you to determine the need for follow-up services.
To evaluate our services and the performance of our staff.
To provide examples (anonymized) for teaching purposes.
To allow us to meet our regulatory obligations. The College of Audiologists and Speech-Language Pathologists may inspect our records and interview our staff as a part of their regulatory activities in the public interest. Various government agencies (e.g., Canada Revenue Agency, Privacy Commissioner, Human Rights Commission, etc.) have the authority to review our files and interview our staff as a part of their mandates. External regulators have their own strict privacy obligations. In these circumstances, we may consult with professionals (e.g., lawyers, accountants) who will investigate the matter and report back to us.
To provide information to third party payers (e.g., WSIB, private insurance, Assistive Devices Program) when they pay for the goods and services you receive from us. We will obtain your consent to disclose your personal information in these instances except in instances where there is legislative authority to collect the information.
To provide information for accounting and tax purposes.
To answer any questions you may have about the service you received once it is concluded.
To allow us to provide required information to a prospective purchaser if this practice or its assets are to be sold in order to conduct a “due diligence” review of our accounting and service files. Only reputable purchasers who have already agreed to buy the organization’s business or its assets would be provided access to personal information, and only for the purpose of completing their due diligence search prior to closing the purchase.
You can choose not to be part of some of these secondary purposes (e.g., by declining follow-up contact, by paying for services in advance). We do not, however, have much choice about some of these purposes (e.g., external regulation).
It would be rare for us to collect any personal information without your express consent, but this might occur in an emergency (e.g., you are unconscious) or where we believe you would consent if asked and it is impractical to obtain consent (e.g., a family member passing a message on from you and we have no reason to believe that the message is not genuine).